Batteries used in electronic cigarettes (personal vaporisers) are Lithium-Ion batteries same/similar to the batteries used in Mobile phones and tablets; however they can be dangerous if used improperly. All Vape Green batteries have been tested thoroughly and most models have built-in protections, but it is important to this in mind to ensure that you are using your batteries safely.
Never leave charging batteries unattended.
Never expose batteries to water or to low or high temperatures.
Only use the supplied charger that came with your battery. Different batteries use different chargers.
Always use the On/Off feature when your electronic cigarette is not in use.
Always make sure you safely dispose of batteries once they have reached their end of life.
Most importantly use common sense when operating electronic cigarette batteries and you will not have any problems. If you need more help feel free to get in touch.
30 day guarantee is applied to all batteries sold by us, either as part of a starter pack or kit or independently. The 30 days starts from the day the goods are shown to be delivered to you via Royal Mail.
please note: The batteries used in electronic cigarettes are by nature considered semi-disposable. This means that they will run down and become less effective over time. This is considered natural wear and tear and how quickly this occurs depends on how the battery is used (i.e. how often the e cig is smoked) and how / for long it is charged up.
Batteries considered to be faulty may be returned within 30 days in order for a replacement to be sent out. Where the faulty battery has come as part of a kit or a pack the other items sent should be retained, i.e. cables, clearomizers etc.
These items come with a 30 days manufacturer’s guarantee and applies to all mechanical mods RDA and RBA's. Please note these products are for experienced users Only. VapeGreen accepts no responsibility for the potential damage caused by the incorrect assembling of any of these devices. Incorrect setup of these devices can and will cause damage to them and or you and as such VapeGreen accepts no responsibility for damage casued due to improper build or assembly.
E-liquid - Taste is subjective and you may or may not feel that it tastes like the exact flavour that you purchased however due to health and safety and for hygienic reasons Warranty does not extend to this item. This is unless that the item received is different from the item that you ordered.
Any faulty e-liquid bottles or low amount of e-liquid MUST be photographed clearly and sent to us within 24h of receiving your order. If the bottle looks light on e-liquid the seal must be intact on your photo or else we will not be able to help.
Drip Tips - due to health and safety and for hygienic reasons Warranty does not extend to this item as well as hygiene, we cannot offer returns on any Drip tips. This is unless that the item received is different from the item that you ordered.
DOA (Dead on arrival). You must contact us within 48 hours after receiving the item in order for the warranty to be valid. Contacting us after this time period we cannot offer a refund or return. This also applies to multipacks
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