COVID 19 Information

COVID 19 Notice: There could be delays in parts of Royal Mails network at any time due to the COVID-19 Pandemic Click HERE for more information.

Same Day dispatch on all orders placed before 3:00pm Monday - Friday (excluding bank holidays)

Free UK Delivery on all orders over £20 and FREE UK Next Day DPD delivery on all orders over £100)

Royal Mail 48 Tracked

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FREE on all orders over £20
£2.99 on orders below £20

  • Only Available to UK customers
  • Deliveries are made Monday - Saturday
  • Aims to deliver within 2 working days
  • Usually 2-3 days, but not guaranteed
  • Tracked Service
  • Safeplace option available if not at home

Special Notes regarding this service

Royal Mail's 48 Tracked is not a guaranteed service and the quoted estimated time is the time Royal Mail aims to deliver your order, however it can sometimes take longer. Royal mail does not consider items lost until 10 working days after dispatched.

Royal Mail 24 Tracked

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FREE on all orders over £50
£1.00 on all orders over £20
£3.99 on orders below £20

  • Only Available to UK customers
  • Deliveries are made Monday - Saturday
  • Aims to deliver Next working day
  • Usually 1-3 days, but not guaranteed
  • Tracked Service
  • Safeplace option available if not at home

Special Notes regarding this service

Royal Mail's 24 Tracked is not a guaranteed service and the quoted estimated time is the time Royal Mail aims to deliver your order, however it can sometimes take longer. Royal mail does not consider items lost until 10 working days after dispatched.

DPD Next Day

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FREE on all orders over £100
£2.99 on all orders over £20
£4.99 on orders below £20

  • Standard price to UK Mainland
  • Deliveries are made Monday - Friday
  • Next working day delivery *
  • Tracked Service
  • Safeplace option available if not at home

Special Notes regarding this service

* This service can on rare occasions take up to 2 working days to get delivered. Compensation, such as refund of postage is only available for parcels delayed beyond 2 working days after dispatch.

Remote areas are subject to a surcharge, if you live in such an area the price of the service will be adjusted accordingly at checkout, make sure to check the price before proceeding. Surcharges are applied to all addresses in Scotland, Northern Ireland and Channel Island and the delivery time to these destinations is 2 day by default. Please note that surcharges are set by DPD and that Vape Green has no way of affecting the prices charged for delivery to these areas.

DPD Saturday Delivery

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£7.00 on all orders

  • Order before 3pm Friday
  • Delivery is made the next day Saturday
  • Tracked Service
  • Safeplace option available if not at home

Special Notes regarding this service

* Orders need to be placed before 3pm Friday the day before. If you happen to miss your delivery and you have not opted in to use safeplace, DPD will reattempt a redelivery the next working day.

This service is not available for surcharge areas, this applies to all addresses in Scotland, Northern Ireland and Channel Island. Please note that surcharges are set by DPD and that Vape Green has no way of affecting the prices charged or services offered to these areas.

Pickup

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FREE on all orders

We offer a local collection optin in coperation with Access Selfstorage in Acton, Postcode - W3 7QS
  • Pickup your order from Access Self storage in Acton W3 7QS
  • Place order before 3pm for collection the same day
  • Can be picked up Monday - Sunday
  • Email Notification when order is ready (usually wihtin 1h after placing the order if before 3pm)
  • ID required to pickup order

Special Notes regarding this service

Once you have placed your order please make sure to wait your the email notification letting you know that you order is ready before trying to collect to avoid disappointment of showing up to early.

Orders placed before 3pm can be collected the same day, or any day after from Access selfstorage Reception Monday - Sunday. For opening hours click HERE

Safe place information

Safeplace is used at recipients own risk, Vape Green will not cover any mail that gets lost or stolen when safeplace is used

Returned Orders

Any orders returned to us due to incorrect address, not being called for or any other reason will be refund once it arrives back at our warehouse and processed by our warehouse team. Your order will be refunded minus any postage costs incurred to ourselves

International Deliveries

Information on shipping options for international buyers. Please make sure to double check regulations on importing vape products to your country with your local customs agency before placing an order.

Royal Mail International

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Depends on country, starts from £10

  • Ships with Royal Mail from UK and gets handed over to partner courier in destination country
  • Normal delivery time is usually 5-20working days and varies depending on country
  • Tracked service, however tracking information available varies depending on the postal service in the destination country

Special Notes regarding this service

The timescale quoted is an estimate and delivery time can vary and will depend on custom clearance time and the time of postal service taking over the shipment at the destination country. Tracking information and its availability also varies depending on destination country, shipments are always trackable whilst in UK but you might need to use the destination partners website to track the shipment once it has left the UK. Please note that tracking information is usually not available until the parcel has cleared customs.

UPS

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Price depends on weight and destination country

  • Available for most countries
  • Deliveries are made Monday - Friday
  • Delivery time depends on destination and service used
  • Fully Tracked Service
  • Quicker than Royal Mail

Special Notes regarding this service

UPS quoted times are estimates and can vary slightly depending on country.

Returned Orders

Any orders returned to us due to incorrect address or not being called for will be refund once they arrive back at our warehouse and processed by the warehouse team. Your order will be refunded minus any postage costs incurred by ourselves. Premium delivery options such as Next Day will not be refunded.

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