Free Next Day Delivery Over £20 | Same Day Dispatch
Free Next Day Delivery Over £20 | Same Day Dispatch
At the bottom of the checkout page, tick the box to confirm you understand that your order will go through an age check before it can be dispatched.
Tip: use your full legal name and the address you are registered at. The automatic check matches these against UK records, so a nickname or an old address is the most common reason it does not go through first time.
As soon as your order is placed, our verification partner Verifymy checks your details against UK records. Most customers pass straight away and there is nothing more to do.
If the automatic check cannot confirm your age, the order confirmation page shows an Age Verification Required box with a Verify Now button.
We email you a verification link straight away, and send a text message an hour later if you gave us a mobile number.
When you are logged in, a yellow reminder sits at the top of every page in your account, and the order itself shows a Complete Verification button with the time you have left.
You have 72 hours to verify. We will send reminder emails before then.
Press Verify Now in the email, the text or your account and you will be taken to Verifymy's secure page. Choose from the options shown, such as:
It takes less than a minute, and you can do it on your phone.
Verifymy confirms straight away and we send you an email to say your age has been verified. Your order shows Age Verified and is dispatched as normal.
An Age Verified badge also appears next to your name in My Account. That is it: you will not be asked again on this account.
No. Once your account is verified, every future order on that account goes straight through. If you check out as a guest, we may need to check again next time, so it is worth creating an account.
Usually because the name or address on the order does not match UK records: a nickname or shortened name, an address you have recently moved from, or a small typo. Nothing is wrong with your order. Just verify using the link we send you, or from your account.
Check your spam or junk folder first. You can also verify without the email: log in, go to My Account, Orders, open the order and press Complete Verification. If you gave us a mobile number, the same link is in the text we send you.
We email you as soon as your age is verified. Your order will show Age Verified, and an Age Verified badge appears next to your name on the My Account page.
No, it is free. If you choose the credit card option, Verifymy holds £1 to check the card and refunds it straight away.
No. Your ID, photos and card details go to Verifymy only. Verifymy encrypts them and deletes them once the check is complete. We only receive the result: whether your age was verified.
No. The automatic check may show as a soft search if you use a credit monitoring service such as Experian or Equifax. Soft searches are only visible to you, are used for identification only and have no effect on your credit score.
We cannot dispatch an order until your age is verified. If you have not verified within 72 hours, the order is cancelled and refunded in full. We send reminder emails before then.
Try one of the other methods on Verifymy's page. If you still cannot verify, email support@vapegreen.co.uk and we will help you. For your security, please do not email photos of your ID or other documents to us.
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